Privacy Policy
Last Updated: January 20, 2025
Introduction
What Personal Information Do We Collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your:
- Name
- Email address
- Mailing address
- Phone number
- Credit card information
- Tax-related information
- Other details to help you with your experience
When Do We Collect Information?
We collect information from you when you:
- Register on our site
- Place an order
- Subscribe to a newsletter
- Respond to a survey
- Fill out a form
- Use Live Chat
- Open a Support Ticket
- Enter information on our site
- Provide feedback on our products or services
- Consent to receive text messages or SMS communications
How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalize your experience
- To improve our website
- To better service you in responding to customer service requests
- To administer contests, promotions, surveys or other site features
- To quickly process your transactions
- To ask for ratings and reviews of services or products
- To follow up after correspondence (live chat, email or phone inquiries)
- To send text messages and SMS communications (with your explicit consent)
Text Message Communications and Consent
By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS and text messages from us and our service providers (including GoHighLevel and RingCentral) regarding our services. Specifically:
- Message and data rates may apply
- Consent is not required as a condition of purchasing any goods or services
- Frequency of messages may vary
- You can opt-out at any time by replying STOP to any message
- You can also opt-out by emailing staff@limelifetax.com
How Do We Protect Your Information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures, including:
- Regular malware scanning
- SSL encryption for sensitive/credit information
- Secure networks
- Limited access to personal information
- Regular security assessments
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do We Use ‘Cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to:
- Help remember and process items in shopping carts
- Understand and save user preferences
- Keep track of advertisements
- Compile aggregate data about site traffic and interactions
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your PII to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose:
- Users can visit our site anonymously
- We will add a link to this privacy policy on our home page
- Our Privacy Policy link includes the word ‘Privacy’
- Users will be notified of Privacy Policy changes on our Privacy Policy Page
- Users can change their personal information by emailing us
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect or solicit information from anyone under 13 years of age.
Fair Information Practices
In case of a data breach, we will notify you via email and/or site notification within 60 business days.
CAN-SPAM Act Compliance
We collect your email address to:
- Send information and respond to inquiries
- Process orders and send order updates
- Send additional information about our services
- Send marketing communications
We agree to:
- Not use false or misleading subjects or email addresses
- Identify marketing messages as advertisements
- Include our physical business address
- Monitor third-party email marketing services
- Honor opt-out/unsubscribe requests promptly
- Allow users to unsubscribe via email or link
Contact Us
If you have questions about this Privacy Policy, please contact us at:
LimeLife Tax Planning & Relief Experts
12747 Olive Blvd, Suite 300
Saint Louis, MO 63141
Email: staff@limelifetax.com
Phone: 314-391-8037